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FAQ

FAQs

How to park / Parking information?

The parking garage is located on the second basement floor of the Mercedes-Benz Arena, with a total of more than 430 parking spaces.
On the day of the performance, if the parking space is full, the venue will close each vehicle entrance, so please plan your route in advance to avoid inconvenience due to parking or traffic congestion.

Parking discounts

The "Mercedes-Benz Arena" WeChat mini-program has been officially launched.

Members can earn corresponding points by spending in the Retail Area of the venue and self-service points through the mini program. Points can be earned for spending more than RMB 3, and every 3 RMB = 1 point (the part less than 3 RMB will be rounded).
Members who complete an online order on the Mini Program on the day of the event at the main venue can earn corresponding points. Points can be earned for spending more than RMB 2, and every 2 RMB = 1 point (the part less than RMB 2 will be rounded).
Members can redeem 1 hour parking coupon with 100 points after self-service points.
Members can redeem 2 hour parking coupon with 200 points after self-service points.

Mercedes-Benz car parking discounts

Mercedes-Benz vehicles that have completed the certification in the Mercedes-Benz Arena Mini-program can enjoy an exclusive parking discount of 20 yuan/24 hours after entering the parking lot of the venue; If it exceeds 24 hours, it will be charged at 10 RMB/hour. At the same time, Mercedes-Benz owners can use points to redeem parking coupons and enjoy exclusive discounts.

The parking lot of this venue has opened the ETC non-inductive parking payment function, and the vehicle has priority ETC automatic deduction, and the ETC non-inductive payment is not entitled to parking discounts for the time being.
If a member owner needs to choose the parking discount, please redeem the parking coupon in advance and complete the online payment to avoid not being able to enjoy the parking discount. Mercedes-Benz owners should complete the owner certification through the applet as soon as possible, and Mercedes-Benz owners who are not certified and are under review should close your ETC in advance to avoid not being able to enjoy Mercedes-Benz preferential parking, thank you for your understanding.

How to certify a Mercedes-Benz owner

For Mercedes-Benz owner certification, please enter the Mercedes-Benz Arena mini-program and click [My]-[Mercedes-Benz Owner Rights] for certification. Please note that Mercedes-Benz Owner Certification is only to parking fee discounts, and does not include rights such as priority parking and reserved parking spaces.


Parking Fees

Parking is 10 RMB per hour, 5 RMB per half hour, and 80 RMB for 24 hours.
1. If you spend 300 RMB or more in the Retail Area of the Mercedes-Benz Arena , you can redeem your points for a 1-hour parking discount;
2. Consumption on the same day can be stacked, limited to 24:00 on the same day, up to 2 hours, the excess part will not be calculated;
3. If the parking exceeds the number of hours, the customer will be required to pay for the remaining hours.
4. Mercedes-Benz owners can enjoy parking discounts: 20 RMB/24 hours on the day of admission, and more than 24 hours, it will be charged at 10 RMB/hour.

Where can I see Mercedes-Benz Arena’s upcoming shows?

You can check out our Events Calendar here.

VR Viewing Experience Tour

You can take the [VR Viewing Experience Tour ], and select the Main Stage/the Mixing Room for seat indication reference.

Precautions for watching performances

Detailed Instructions on Prohibited and Restricted Items for On-Site Spectators
Prohibited Items:
1. Banners, flags, and flagpoles (including any retractable flags or poles).
2. Signboards (including but not limited to hand banners, horizontal banners, streamers, etc.).
3. Light boards, light banners, and other cheering items.
4. Laser pointers and projection equipment.
5. Lighters and cold fireworks.
6. Controlled knives and syringes.
7. Firearms, ammunition, and imitation guns.
8. Fragile glass products and flammable/explosive hazardous items.
9. Pets.
10. Food, drinks, and alcohol.
11. Professional cameras, drones, and loudspeakers.
12. Long-handled umbrellas and folding chairs.
13. Inflatable items (e.g., balloons, inflatable batons).
14. Large luggage.

If the audience carries prohibited items such as slogans, flags and flagpoles (including any telescopic flags and flagpoles), honor plates (including but not limited to hand banners, banners, banners, etc.), light signs, cold fireworks, laser pointers, lighters, fragile glass products, balloons, alcohol, noise sources, food and beverages, controlled knives, syringes, imitation guns, flammable and explosive materials, and loudspeakers, they will be confiscated at the door after being found by the security check.

If the audience brings prohibited items such as long-handled umbrellas, professional  cameras, large luggage, projectors, drones, folding chairs and other valuables into the venue, the security check will be handled by the organizer's staff.

Is there anything to eat or drink at Mercedes-Benz Arena?

We have concession stands for performances, a food scene in the Retail Area, as well as the outsourced catering options provided for exclusive events and VIP suites.

How do I get to Mercedes-Benz Arena?

You can choose a low-carbon lifestyle to get to the Mercedes-Benz Area:
Subway: Line 8 China Art Museum Station, Exit 4 (200 meters away from the venue)
Subway: Line 7 Yaohua Road Station, Exit 1 (900 meters away from the venue)
Subway: Line 13 Expo Avenue Station, Exit 4 (1.3 km away from the venue)
Bus: City Bus No.1188, City Bus No. 177, City Bus No. 83.

*On the day of the performance, there will be a large flow of passengers and vehicles. Please try to take public transport to attend the show.
*If the large number of passengers continuously entering leads to full capacity inside, the China Art Muesum station will close all entrances and exits.
*On the day of the performance, passengers taking public transport should pay attention to the last train schedule and plan the departure time accordingly.

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No. 1200 Shibo Avenue, Pudong, Shanghai. | Phone : 4001816688

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