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FAQ

FAQs

How to report and claim lost Items

You can find lost items through the following ways:
    1. Create a lost item report through the Mercedes-Benz Arena mini-program [Lost & Found], and staff will respond with the results within 5 business days;
    2. You can also call the customer service hotline at 4001816688 for manual reporting. Service hours are weekdays from 9:00 AM to 5:00 PM. If the line is busy or if the hotline is congested, please call back at a later time. Thank you for your understanding.

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No. 1200 Shibo Avenue, Pudong, Shanghai. | Phone : 4001816688

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