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Job description |
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在SSFS经理的领导下，做好场馆相关区域内的安全和服务工作，确保场馆财产安全及相关区域内员工、观众、游客的人身和财产安全。 |
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Main work content and duties |
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Safety and customer service |
1) 熟悉日常安全保障工作，落实包括：场馆日常商业安全、大型活动安全、音乐俱乐部活动安全、市场推广活动、赞助商联动活动及其展示区等各类安全保障工作； 2) 能够根据要求与安排完成消防安全、反恐安全、安全生产、实施网格化管理、安全设施设备（含技防设备）安全运营保障与管理、季节性安全工作等； 3) 按照制度与规定要求做好巡查与综合值班工作，确保场馆商业区域、活动区域、施工搭建区域、包厢区域、赞助商与市场推广展示区、公共区域的正常运行，做好重点机房、重要通道与重点区域的检查工作，通过检查及时发现各类安全问题与安全隐患、及时整改，确保场馆安全； 4) 带领外包服务团队共同做好现场安全与接待服务工作； 5) 妥善处理现场各类纠纷、客诉与报警事件的处理工作； 6) 做好突发事件的现场处置与报告、记录工作； 7) 配合部门管理人员做好外包团队日常巡、点、查，积极参与落实日常演练与各项培训，组织安排活动现场临时性工作人员的培训与工作安排； 8) 做好上述工作记录与台帐管理工作，能够提供有效的建议与意见。 |
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Other daily work |
1) 按时、准确完成相关工作记录； 2）完成上级交办的其他相关工作事项。 |
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Qualification |
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Educational background (degree and professional requirement ) Junior college or above |
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Trainingexperience (relevant qualification certificates) 如有服务、安全类培训经历为佳 |
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Work experience 1年以上客服经验，能接待客户投诉，并妥善处理后续事宜 具有一定服务和安全经验 1年以上大型综合体、场馆、办公大楼相关工作经验 |
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Professional knowledge 如有服务、安全、消防、急救类知识可优先考虑 |
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Skills 基本的英语表达能力 会用电脑办公软件 |
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Competency |
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Sense of duty |
Love the job, have the courage to take theresponsibility, devoted to company development and realizethe personal value |
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Adaptability andflexibility |
Have ability to adjust thepsychology and way of doing things in the face of challenge and hardship, complete the tasks successfully |
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Customer focus |
Focus on the needs of internal and external customers, improve the products and services based on customer needs |
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Teamwork |
Show an open attitude to cooperate with others |
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Deal with pressure |
Adjust personalemotions in the face of pressure and staypositive to deal with work |
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Communication andcoordination |
Express the ideas, effectively coordinate, communicate and share information |
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Riskmanagement |
Design the management and control methods to evadethe risk inthe work plan |
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Qualification |
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Educational background (degree and professional requirement ) Junior college or above |
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Trainingexperience (relevant qualification certificates) Fire control training |
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Competency |
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Sense of duty |
Love the job, have the courage to take theresponsibility, devoted to company development and realizethe personal value |
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Adaptability andflexibility |
Have the ability to adjust thepsychology and way of doing things in the face of challenge and hardship, complete the tasks successfully |
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Teamwork |
Show an open attitude to cooperate with others |
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Deal with pressure |
Adjust personalemotions in the face of pressure and staypositive to deal with work |
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Communication andcoordination |
Express the ideas, effectively coordinate, communicate and share information |
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Riskmanagement |
Design the management and control methods to evadethe risk inthe work plan |
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Position Title |
VIP Membership Development Intern |
Position number |
N/A |
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Department |
Partnerships Department |
Position series |
Intern |
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Headcount |
1 |
Position level |
Intern |
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Report To |
Partnerships Director |
Compiling date |
2022.4 |
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Job Overview (Main Mission, Role, Purpose and Function) |
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The intern will be responsible for supporting the project design, development, and implementation for Mercedes-Benz Arena’s VIP program, including but not limited to: Responsible for supporting the development of the user experience (UX) and user interface (UI) for the Arena VIP Program across the arena’s digital assets. Design ideal customer-centric experiences |
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Roles & Responsibilities |
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Main Responsibilities |
Support and assist theproduct development, implementation, and operation of The Arena’s VIP Program Work closely with arena marketing team, vendors, and designers to ensure seamless digital journey Successful implementation of UI/UX best practices and principles across all the digital platforms Ensure that all elements of the online user experience are optimized for usability and usefulness Develop deliverables such as sketches, wireframes, mockups, user flows, and interactive prototypes in order to meet business needs and user requirements |
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Other work |
Responsible for writing related work reports Other work arranged by the department |
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Qualifications |
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Bachelor degree or above Have a passion for entertainment and sports coupled with an understanding of the basic concepts of Design Thinking. The role requires the following: - Strong interest in innovation concepts - Ability to generate creative ideas for the development of products, services, and processes - Quick and eager learner - Organized and highly efficient - Capability to take on multiple tasks at once, and complete within tight timelines |
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Professional knowledge
Concentration of studies in the fields of Business, Behaviour Science, IT Product Management, Communication Design, or related disciplines A feeling for and interest in digital trends, technical affinity and enthusiasm for innovative solutions paired with entrepreneurship and strong communication skills Structured, strategic thinking and approach, but also creative skills as well as having fun and enjoyment in the early phase of innovation Committed and communicative team player |
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Skills Familiar with Office software, good at using Word, Excel, PPT Very good command of English and Chinese (written and spoken) |
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Competency |
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Responsibility |
Love the job, have the courage to take on responsibilities, committed to the self-worth for company's business development. |
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Adapt flexibly |
Can self-adjust your mindset and ways of doing things, and successfully complete the task in the face of different difficulties and challenges |
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Teamwork |
Hold an open attitude and cooperate with other people |
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Innovative |
Continuously create or introduce new ideas and methods in work, improve work performance or bring innovative services to customers |
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